Right of withdrawal for consumers

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

Exercising the right of revocation

To exercise your right of withdrawal, you must:

LUBERTEX

Owner: Andreas Berthold

Friedrich-Ebert-Straße 7

97199 Ochsenfurt

Germany

Email: info@lubertex.de

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email).

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returns from the USA are at the customer's expense.

Personalized products are excluded from the right of withdrawal.

Return of goods

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.

You will bear the direct costs of returning the goods.

❗ Important exclusion of the right of withdrawal

No right of withdrawal for personalized products.

The right of withdrawal does not apply to contracts for the supply of goods,

• that are not prefabricated and
  
• for whose production an individual selection or determination by the consumer is decisive or
  
• which are clearly tailored to the personal needs of the consumer.
  

This includes, in particular, individually printed or personalized textiles (e.g., with names, texts, years, or uploaded designs).

(Section 312g Paragraph 2 No. 1 of the German Civil Code)